FREE STANDARD UK DELIVERY ON ALL ORDERS

Returns Policy

Should you wish to return your order your rights are protected under the EU distance selling directive. You have 14 days to return the goods to us (at the customers expense). Please ensure that packaging is in the original condition in which you received it (as new), otherwise we will not be able to offer you a refund or exchange. 

Should your purchase come broken or damaged in transit please notify us within 48 hours of receipt of the goods via info@nueva-luna.com. 

In the event an item is received broken or damaged, you will be given a full refund or we will be happy to exchange the item, dependent on what you are likely to prefer. 

Please note that it is the customer who is responsible for return shipping fees and we cannot take responsibility for the delivery time or loss of a returned package, so we recommend using tracking numbers to insure your package is returned to us. On receipt of your items, we will inspect them and issue a refund with 2-3 working days. Refunds will be made to where the original sale was taken from. 

Please note items that are discounted or are on sale are not eligible for refunds.

RETURN INSTRUCTIONS - please email info@nueva-luna.com with the following;

Order number, Name + Reason for return

 

Contact Us

If you need to talk to someone about your return or refund, we’re here to help.

Feel free to email us or to drop us a line on info@nueva-luna.com.